Privacy Policy

Phoenix Paw Foundation ("we," "us," or "our") is a 501(c)(3) nonprofit organization based in Houston, Texas (EIN: 33-4760093). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and protect information when you visit phoenixpaw.org or interact with our programs.

• To send you our newsletter and program updates (only if you opted in)
• To process charitable donations and send tax receipts
• To respond to your inquiries and provide requested resources
• To improve our website and understand how visitors engage with our content
• To report aggregate (non-identifying) impact metrics in grant applications
• To notify you of events, training opportunities, or urgent child safety alerts you have signed up for

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: We use Stripe for payment processing and Mailchimp for email communications. These providers are contractually bound to protect your data and may not use it for their own purposes.
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety of a child or vulnerable person.
• Aggregate reporting: We may share non-identifying, aggregated statistics (e.g., "500 parents downloaded our safety guide") in grant reports and public communications.

All donation transactions are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Phoenix Paw Foundation never stores your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy is available at stripe.com/privacy. Donation records (name, amount, date) are retained for a minimum of 7 years as required by IRS regulations for 501(c)(3) organizations. We will send you a donation receipt by email for your tax records.

If you subscribe to our newsletter or program updates, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email we send. We use Mailchimp to manage our email list. Mailchimp's privacy policy is available at mailchimp.com/legal/privacy. We will never send you unsolicited commercial email. Our communications are limited to nonprofit program updates, child safety alerts, event announcements, and impact reports.

Phoenix Paw Foundation's mission includes protecting children online. We take children's privacy extremely seriously. Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. Our Phoenix Paw Shields Ambassador program is open to youth ages 13 and older; participants under 18 must have a parent or guardian's consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@phoenixpaw.org and we will delete it promptly.

Our website uses minimal cookies necessary for the site to function (such as session authentication). We use analytics tools to understand how visitors use our site this data is aggregated and does not identify individual users. You may disable cookies in your browser settings. This will not prevent you from using our website, though some features may not function as intended.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from our email communications at any time
• California residents (CCPA): You have the right to know what personal information is collected, to delete it, and to opt out of its sale (we do not sell personal information)

To exercise any of these rights, contact us at info@phoenixpaw.org.

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Email subscriber data is retained until you unsubscribe. Donation records are retained for 7 years per IRS requirements. Website analytics data is retained for 24 months.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encrypted HTTPS connections, secure database storage, and access controls limiting who can view personal data within our organization. No method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us at info@phoenixpaw.org.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify newsletter subscribers by email. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: